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Service Lot Porter/Attendant - 2018 Automotive News Best Dealerships To Work For is looking for someone to join our team! in Draper, UT at Larry H. Miller Management Company/Automotive Division

Date Posted: 11/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Draper, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/12/2018

Job Description



Primary Responsibilities:

As a Service Lot Porter at Mercedes-Benz of Draper your primary role will be providing excellent customer service experiences while supporting our Service Drive team. This role is vital to our customers' continued satisfaction. Job duties will include assisting with customer carwashes after service repairs are complete, complimentary carwashes for existing VIP customers, fueling of dealer owned vehicles, lot organization and maintenance. On occasion you may be asked to extend support to help pick-up and deliver customer vehicles and/or provide shuttle service. This entry level position is a great opportunity and could be used a launching pad for the right person who is interested in starting a career in the automotive industry.

The Service Lot Attendant is expected to:


* Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
* Exceed customer expectations with courteous communications while maintaining efficient traffic flow to ensure timely processes;
* Be a teacher to support the efforts of other employees to be successful.
* Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

1. Ensure maximum productivity, customer service and cost control.


* Pick up and/or deliver vehicles as required.
* Check-in vehicles noting vin number, mileage, license, fuel level and assess for damage.
* Ensure a fresh lot through rotation of vehicles while securing and locking vehicles prior to close of business.
* Ensure the shop and service center lot is clean.
* Effectively communicate with technicians and management to ensure the operation is appropriately cleaned, organized and safe.
* Ensure all vehicles are secured and locked prior to close of business.
* Act as a backup person for the Dealership Shuttle Driver.
* Perform all job duties requested by management.

2. Operate with integrity:


* Demand the highest ethical standards from self and others.
* Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
* Communicate and resolve customer complaints and adjustments

Job Qualifications:


* High school diploma or the equivalent recommended but not required.
* Basic communication skills -- ability to read and write.
* Minimum of 18 years old.
* Maintain valid driver's license and MVR within company policy requirements

Physical Requirements:


* Work performed in a shop setting due to the location of customer vehicles.
* While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
* Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
* Required to lift up to a minimum of 50 lbs.
* Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate objects, tools or controls.
* Occasionally required to stoop, kneel or crouch.
* Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
* Required to have an annual fitness for duty evaluation by employer's medical provider.
* Required to operate equipment and move vehicles in a safe manner at all times.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
* Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
* Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled