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Sales Manager in Englewood, CO at Larry H. Miller Management Company/Automotive Division

Date Posted: 1/27/2019

Job Snapshot

Job Description

Primary Responsibilities:

The Sales Manager is expected to:

* Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
* Be proactive and promote new vehicle operations to exceed dealership gross profit and customer expectations;
* Manage and direct the sales team operations to achieve maximum production and company objectives, while controlling expenses, obtaining profit objectives and achieving customer service benchmarks;
* Be a teacher to support the efforts of other employees to be successful.
* Seek ways to improve business operations efficiencies and customer service.

1. Maximum production, customer service and profitability.

* Achieve or exceed group standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
* Guide sales team to set achievable sales goals and exceed customer service satisfaction standards.
* Assist to control expenses through review of budget and sales expense factors.
* Achieve dealership market position by staying current on customer buying trends.
* Effectively communicate with sales management to identify sales opportunities and service

2. Develop Employees.

* Effectively recruit, hire, train and manage qualified team members to ensure best practices and processes are achieved.
* Maintain accurate job descriptions and communicate expectations with employees.
* Be supportive, provide open work atmosphere that promotes teamwork and creativity.
* Communicate and enforce dealership policies and procedures.
* Conduct annual performance evaluations of staff.

3. Operate with integrity:

* Demand the highest ethical standards from self and others.
* Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
* Resolve customer complaints in a timely and professional manner.

Job Qualifications:

* High school diploma or equivalent.
* 2+ years of Automotive Sales experience.
* Proficient knowledge of Larry H. Miller Group's current company management systems.
* Good organization skills.
* Maintain valid driver's license and MVR within company policy requirements.
* Professional communication skills.
* Detail oriented.

Physical Requirements:

* Work performed in an office and dealership settings.
* While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
* Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
* Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
* Required to operate equipment and move vehicles in a safe manner at all times.
* Some travel required.
* To perform other duties as required.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
* Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
* Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled