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Parts Back Counter - Part Time in Colorado Springs, CO at Larry H. Miller Management Company/Automotive Division

Date Posted: 11/2/2018

Job Snapshot

Job Description

Primary Responsibilities:

The Parts Back Counter is expected to:

* Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
* Achieve sales and gross profit goals to develop business while sustaining customer satisfaction standards;
* Be a teacher to support the efforts of other employees to be successful;
* Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

More than 50% of time spent requisitioning, stocking, and dispensing parts, making sales, obtaining orders.

1. Ensure maximum productivity, customer service and cost control.

* Effectively communicate with clientele to ensure objective, customer needs and sales opportunities meet company standards.
* Effectively communicate with technicians and outside-customers to ensure the correct part is ordered.
* Identify and assist customer needs and sales opportunities to meet company standards.
* Efficiently communicate with clientele regarding invoices and payments.
* Review service repair orders and invoices with technicians for proper completion and calculations.
* Display and merchandise seasonal parts and accessories to achieve maximum marketing exposure.
* Perform all job duties requested from management.

2. Operate with integrity:

* Demand the highest ethical standards from self and others.
* Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
* Communicate and help resolve customer complaints and adjustments.

Job Qualifications:

* High school diploma or the equivalent.
* One year in an automotive parts environment preferred.
* Prefer one-two year's sales experience.
* Basic computer skills necessary. Desirable: Larry H. Miller Group's management systems knowledge.
* Must be personable, enthusiastic and have a sense of urgency.

Physical Requirements:

* Work performed in a shop setting due to location of the shop, parts, and technicians working in the shop in addition to the necessity to work with other dealerships as customers.
* Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
* While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
* Required to lift up to a minimum of 50 lbs.
* Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate
* objects, tools or controls.
* Occasionally required to stoop, kneel or crouch.
* Required vision include ability to adjust focus.
* Required to operate equipment and move vehicles in a safe manner at all times.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
* Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
* Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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