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Outside Parts Sales Rep in Salt Lake City, UT at Larry H. Miller Management Company/Automotive Division

Date Posted: 7/5/2018

Job Snapshot

Job Description



Primary Responsibilities:


* The Outside Sales Representative is expected to:
* Protect the legal, financial and moral well being of the Larry H. Miller Group of Companies;
* Achieve sales gross profit goals and effective maintenance of order flow to develop business and ensure accurate, cost effective and timely handling of customer returns which achieves cost efficiencies and customer satisfaction;
* Be a teacher to support the efforts of other employees to be successful;
* Seek ways to improve business operations efficiencies and customer service

Reportsto: Outside Parts Sales Manager Primary Duties:

Ensure maximumproductivity, customer service and cost control.


* Adhere to Larry H. Miller sales process to achieve or exceed group standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
* Maintain thorough knowledge of the Larry H. Miller dealership's services, features, benefits and prices to effectively communicate with customers and exceed customer satisfaction benchmarks.
* Promote and sell the services of the Larry H. Miller dealership to existing and new customers.
* Establish customer relationships which foster trust, positive working experiences, repeat business and referral generation.
* Effectively communicate and pickup returns from customers in a time sensitive manner to ensure their needs are met and provide excellent service.
* Maintain ability to handle job stress and effective interaction with others in the workplace.
* Perform all job duties requested from management. Operate with integrity.


* Demand the highest ethical standards from self and others.


* Maintain composure within the workplace and outside the workplace when representing the Larry H. Miller Group of Companies.
* Communicate and resolve customer complaints and adjustments.
* Report to work on time and maintain a reliable work schedule which fosters a dependable environment for customers and team members.
* Ensure safe operation and transportation of all vehicles at all times and adheres to all OSHA and LHM policy requirements

Job Qualifications:


* High School diploma or equivalent.
* 2+ years sales experience.
* Computer literate. Desirable: working knowledge of Larry H. Miller Group's current company management systems.
* Excellent listening, writing and verbal communication skills.
* Driven and persistent personality that accepts challenges with enthusiasm.
* Excellent organizational and multi-tasking skills; detail oriented.
* Excellent interpersonal skills, ability to work successfully in a team environment and build professional relationships with customers.
* Maintain valid driver's license and MVR within company policy requirements.
* Work performed in an office and shop setting.
* Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
* Required to lift up to a minimum of 50 lbs.
* Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate objects, tools, or controls.
* Occasionally required to stoop, kneel, crouch.
* While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
* Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
* Required to operate equipment and move vehicles in a safe manner at all times.
* Ability to travel and work flexible schedule. PHYSICAL REQUIREMENTS:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.


* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team:
* Compliance -- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service--the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity -- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication--the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.
* Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security--the individual observes safety and security procedures and uses equipment

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled