Entry Level Technician - Lube Technician in Mesa, AZ at Larry H. Miller Management Company/Automotive Division

Date Posted: 7/29/2020

Job Snapshot

  • Employee Type:
  • Location:
    Mesa, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Primary Responsibilities:

* The Lube Technician II is expected to:
* Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
* Perform lube, oil, filter and multipoint service for customer vehicles;
* Be a teacher to support the efforts of other employees to be successful;
* Seek ways to improve business operations efficiencies and customer service.

Primary Duties:
* >50% commissions on goods and/or services.

Ensure maximum productivity, customer service and cost control:

* Perform all lube, oil, filter and multi-point inspection processes to ensure proper diagnoses.
* Assess any supplemental vehicle needs.
* Perform quality service at all times and notify management of any substandard processes, parts or procedures.
* Maintain clean vehicles during all servicing and repairs.
* Achieve customer service satisfaction through prompt and accurate service and communication.
* Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
* Perform all duties as requested by management.

Operate with integrity:

* Demand the highest ethical standards from self and others.
* Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
* Communicate and resolve customer complaints and adjustments.
* Maintain a neat, orderly and safe work environment.

Job Qualifications:

* High school diploma or equivalent recommended but not required.
* One year experience as a technician's assistant or apprentice.
* Maintain valid driver's license and MVR within company policy requirements.
* Local state inspection license preferred.

Physical Requirements:
* Work performed in a shop setting due to the location of customer vehicles.
* Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
* While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
* Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers, handle or operate objects, tools, or controls.
* Occasionally required to stoop, kneel, and crouch.
* Required vision includes close vision, distance vision, peripheral vision and the ability to adjust focus.
* Required to lift up to a minimum of 100 lbs.
* Required to operate equipment and move vehicles in a safe manner at all times.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
* Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
* Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled