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Floor Manager in Centennial, CO at Larry H. Miller Management Company/Automotive Division

Date Posted: 11/27/2018

Job Snapshot

Job Description



Primary Responsibilities:

The Sales Floor Manager is expected to:


* Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
* Effectively assist to maintain productivity through proper training of employees on floor, phone and internet traffic to ensure positive customer visits;
* Be a teacher to support the efforts of other employees to be successful.
* Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

1. Maximize productivity, customer service, profitability.


* Achieve or exceed group standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
* Acquire and maintain factory certification to educate, train and assist sales team to ensure 100% factory compliant.
* Ensure timely follow up and response to sales leads and prospecting opportunities to achieve maximum dealership profitability.
* Assist and supervise sales opportunities to evaluate customer needs.
* Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.

2.Develop Employees.


* Effectively recruit, hire, train and manage qualified team members to ensure best practices and processes are achieved.
* Maintain accurate job descriptions and communicate expectations with employees.
* Communicate and enforce dealership policies and procedures.
* Be supportive, provide open work atmosphere that promotes teamwork and creativity.
* Conduct annual performance evaluations of staff.

3. Operate with integrity:


* Demand the highest ethical standards from self and others.
* Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
* Communicate and help resolve customer complaints and adjustments.

Job Qualifications:


* High school diploma or the equivalent, preferred.
* 2 years of experience in an auto retail facility.
* Factory training credentials are essential- Must obtain.
* Proficient knowledge of Larry H. Miller Group's current company management systems.
* Maintain valid driver's license and MVR within company policy requirements.
* Professional communication skills


* Active listening skills- taking the time to understand the points being made by employees and customers
* Previous management experience preferred/ul


* Ability to lead, take charge, and offer direction
* Critical thinking- using logic to weigh various approaches to resolve problems
* Negotiation- bringing employees or customers together to reconcile differences
* Establish and maintain interpersonal relationships to have constructive and cooperative working relationships
* Coordinate the work activities of employees
* Initiative- willing to take on new responsibilities and challenges
* Customer Service


* Be service oriented and actively looking for ways to help
* Represent the company to all employees and customers in all communications.
* Maintain valid driver's license and MVR within company policy requirements.

Physical Requirements:


* Work performed in office and dealership settings due to the location of dealership vehicles to be photographed.
* While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
* Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
* Required vision include close vision, distance vision and the ability to adjust focus.
* Required to operate equipment and move vehicles in a safe manner at all times.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
* Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
* Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled