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F&I Assistant in Spokane, WA at Larry H. Miller Management Company/Automotive Division

Date Posted: 1/29/2019

Job Snapshot

  • Employee Type:
  • Location:
    Spokane, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Primary Responsibilities:

The Finance Assistant I is expected to:

* Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
* Assist the Sales and Finance Department with prompt first quality processing of retail and lease documents to achieve customer service benchmarks;
* Be a teacher to support the efforts of other employees to be successful.
* Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

Less than half total earnings consist of commissions. Less than 50% of time spent making sales or obtaining orders or contracts for sale of automobiles.

1. Maximum production, customer service and profitability.

* Prepare bank finance and title documents.
* Prepare and submit all legal transfer documents for the Finance department & Financial Institutions following review of the documents by the Finance Director or Manager.
* Assist in creating and processing leasing and loan paperwork.
* Verify accuracy of vehicle identification information on contracts.
* Achieve or exceed group standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
* Effectively communicate with Sales Managers and Sales Personnel to strengthen processes.
* Perform all job duties requested by management.

2. Operate with integrity.

* Demand the highest ethical standards from self and others.
* Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
* Communicate and help resolve customer complaints and adjustments in a timely and professional manner.

Job Qualifications:

* High School diploma or equivalent.
* 1 + years experience in an administrative role.
* Working knowledge of Microsoft Word and Excel.
* 1 + years of customer service experience.
* Professional communication skills.
* Applicable state license to sell insurance products.
* ADP experience preferred.

Physical Requirements:

* Work performed in an office and dealership setting due to necessity to process and review deals and financing at the dealership.
* Regularly required to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
* Required vision include ability to adjust focus.
* Required to operate equipment in a safe manner at all times.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
* Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
* Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled