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Customer Relations Specialist in Draper, UT at Larry H. Miller Management Company/Automotive Division

Date Posted: 10/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Draper, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Customer Relations Specialist

Primary Responsibilities:

The Customer Relations Specialist is expected to:

* Protect the Legal, Financial and Moral wellbeing of the company
* Collect payments on delinquent accounts.
* Communicate account information and negotiate payment plan with customers
* Adhere to Prestige's collection techniques, policies and procedures

Reports to: Assistant Vice President of Collections

Primary Duties:

Collect Delinquent Accounts

* Collect accounts from -2-9 days delinquent
* Build rapport with current customers

Manage portfolio

* Follow account handling requirements established by management
* Welcome new customers to Prestige
* Handing any accounts with lapsed Insurance
* Review and process paperwork (Extensions, Loan Edits, Due Date Changes)
* Review accounts worked with their AVP

Job Qualifications:

* High school diploma or the equivalent
* Ability to read and comprehend instructions and information
* Excellent communication skills
* Detailed oriented
* Ability to use office equipment and computers
* Basic knowledge of Microsoft Office
* Effective time management and ability to multi-task
* Collection experience is preferred, but not required

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

* Customer Service--the individual understands his/her role in providing service.

* Oral Communication--the individual clearly identifies and expresses issues in positive or negative situations.

* Planning/Organizing--the individual prioritizes and plans work activities and uses time efficiently.

* Quality--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

* Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

* Safety and Security--the individual observes safety and security procedures and uses equipment and materials properly.


* Work performed in an office setting.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Prestige Financial Services, Inc. reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled