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BDC Sales in San Bernardino, CA at Larry H. Miller Management Company/Automotive Division

Date Posted: 4/9/2019

Job Snapshot

Job Description

Primary Responsibilities:

The Sales BDC Representative is expected to:

* Protect the legal, financial and moral well-being of the Larry H. Miller Companies dealerships;
* Understand and adhere to service department processes to promote a positive experience and customer service satisfaction;
* Be a teacher to support the efforts of other employees to be successful.
* Seek ways to improve business operations efficiencies and customer service.

Primary Duties:

Less than half total earnings consist of commissions. Less than 50% of time spent making sales or obtaining orders or contracts for sale of automobiles.

1. Maximize appointment setting, customer service and profitability.

* Ensure customers are greeted in a timely and welcoming fashion to initiate positive visits.
* Achieve customer service satisfaction standards while facilitating outstanding customer service in person, via phone, and/ or via email communications.
* Effectively communicate and verify customer satisfaction ensuring future business relationships
* Facilitating inbound and outbound phone calls for scheduling and confirming customer appointments specific number required per day to be determined by management.
* Effectively communicate with and perform all job duties requested by management.

2. Operate with integrity:

* Demand the highest ethical standards from self and others.
* Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
* Resolve customer complaints in a timely and professional manner.

Job Qualifications:

* High School diploma or equivalent, preferred.
* Maintain thorough knowledge of current automotive products including but not limited to features, benefits, specifications, prices, options, models and equipment.
* 1 year of experience in an auto sales facility, desirable.
* Good organization skills.
* Professional communication skills.
* Detail oriented.
* Maintain valid driver's license and MVR within company policy requirements.

Physical Requirements:

* Work performed in a dealership setting due to necessity to be available to obtain customer relationships through face to face meeting.
* While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
* Regularly required to sit, stand, bend, reach, talk, hear, and use hands and fingers and move about facilities.
* Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

* Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.
* Compliance- the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
* Customer Service- the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.
* Ethics/Integrity- the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
* Oral Communication- the individual clearly identifies and professionally expresses issues in positive or negative situations.
* Planning/Organizing- the individual prioritizes and plans work activities and uses time efficiently.
* Quality- the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
* Dependability- the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
* Safety and Security- the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and dealership management reserves the right to do so at anytime. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled