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Account Manager - UT in Sandy, UT at Larry H. Miller Management Company/Automotive Division

Date Posted: 4/3/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sandy, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/3/2019

Job Description



Saxton Horne Communications is a firm that specializes in architecting advertising strategies, measuring and monitoring tactical executions, while protecting the creative process unique for each client. Our balanced approach allows us to go on the offensive to gain new market share while defending the ground our clients have already gained in the competitive advertising landscape



Saxton Horne is looking for a dynamic Account Manager who knows how to diagnose complex problems, develop a comprehensive strategy, drive results, and sell ideas. In this role the individual will be responsible for calling on and expanding an established account base of clients and generating new client relationships.



The primary responsibility of the Account Manager is to develop strong brand and marketing strategies for their clients, as well as manage the consistent execution of these strategies throughout their clients' programs and initiatives. Responsible for managing their clients' campaign strategy and profitability, the Account Manager works closely with all departments to ensure that campaigns are executed on-time, on-budget and on-quality.



The Account Manager communicates regularly with their clients about high-level topics, including negotiations and budget conversations (e.g. change orders or out of scope requests). This role maintains a specific understanding of their clients' brand and consumer profiles, enabling them to create effective client presentations and pitch materials. The Account Manager can clearly articulate the agency's service offerings and capabilities, allowing them to support the Director of Account Services in consistent up-selling and cross-selling in their accounts.



Responsibilities




* Demonstrates a basic awareness of core agency service offerings/capabilities
* Ensures successful development of take-over deliverables
* Demonstrates basic knowledge of program/campaign architecture and estimate structures
* Demonstrates basic knowledge of project architecture and estimate structures
* Ensures successful client onboarding (using onboarding checklist)
* Ensures accurate and complete collection of client assets
* Maintains basic knowledge of their clients' industry/segment
* Maintains basic knowledge of clients and their consumer profiles
* Maintains awareness of clients' competitors and informs team, as applicable
* Manages monthly client planning
* Maintains successful client relationships
* Ensures successful execution of their clients' projects
* Owns client advocate communication
* Collaborates with creative team to ensure that creative execution remains on strategy and provides strong brand stewardship
* Manages overall strategic quality + correctness of deliverables
* Effectively presents agency work to clients
* Manages project profitability
* Demonstrates basic understanding of the workings of their client's business
* Demonstrates basic understanding of the workings of their client's competition
* Builds and maintains internal filing for client account assets
* Maintains professional internal and external relationships that meet company core values
* Protect the legal, moral and financial well-being of the company
* Other duties, as assigned





Highest Level Tasks



New Business Development


* Assists with research for new accounts
* Proofreads program/campaign/project proposals
* Proofreads initial RFP proposals
* Participates in acquisition kick-off meeting
* Review acquisition research
* Attends take-over day
* Develops 90-Day Tactical Budget/Calendar
* Participates in take-over day download meeting
* Attends client kick-off + planning meeting



Non-Acquisition Client Intake


* Participates in internal client onboarding meeting
* Participates in client kick-off meeting



Non-Auto Discovery/Strategy/Planning


* Performs client/industry research
* Proofreads Marketing Plan



Non-Auto Program Execution


* Assists team with campaign briefs for programs/campaigns
* Participates in program/campaign/project kick-off meetings
* Participates in internal program/campaign/project kick-off meetings
* Quickly and accurately relays changes to internal team
* Stays apprised of progress of client's projects through PM
* Participates in weekly internal status meeting



Auto Execution


* Leads monthly client status meeting
* Reviews monthly campaign performance, analytics + pacing
* Develops Tactical Budget/Calendar
* Approves estimates for next month deliverables
* Facilitate monthly client planning meeting
* Develops + delivers client monthly planning recap
* Send PM strategic direction for monthly new art/video deliverables
* Secures Budget/Calendar client approval
* Secures media authorization + notifies media team
* Delivers monthly internal forecast to DCS
* Ensures client deliverables are on strategy



Auto Annual Planning


* Reviews Market Conditions + Competition
* Customizes Annual Planning Client Discovery Questionnaire
* Leads internal year-end account review with channels
* Leads internal Discovery Onsite Team prep meeting
* Participates in Client Discovery Planning Onsite
* Leads internal Annual Planning kick-off
* Drafts + sends Annual Planning kick-off meeting recap
* Works with Channels to develop Annual Plan
* Presents Annual Plan to client
* Revises Annual Plan + delivers to client



Client Relations


* Schedules pertinent client meetings, develops agendas and debriefs
* Educates and supports client in executing agency requests
* Monitors client satisfaction
* Regularly responds to client calls/e-mail and documents client communication
* Promptly addresses client issues/concerns on assigned work



Program Administration


* Verifies PM's billing worksheet and works with AR/AP to create out the door billing
* Approves out the door billing before client delivery
* Participates in billing/revenue recognition meetings
* Leads program/campaign/project retrospective meetings
* Reviews project financial reporting
* With AD, reviews monthly + quarterly write off reporting for their client
* Assists in client account review



Nurturing/Organic Growth


* Works with AD to provide accurate and thorough ongoing revenue forecast for their clients
* Tracks opportunities and adjusts revenue amounts to final invoiced amounts in CRM
* Keeps agency informed of client happenings; keeps client informed of agency happenings

Admin


* Participates in weekly account team meetings
* Completes timesheet daily

Job Qualifications:

Requirements


* 2-5 years of Account Management experience
* Bachelor's degree in Marketing or equivalent experience


* Marketing agency experience
* Demonstrated awareness of core agency capabilities/offerings
* Auto industry experience a plus
* Skilled in developing client project proposals and SOWs
* Skilled in researching requirements for project goals and benchmarking
* Experience in successfully managing clients through programs with multiple complex projects
* Experience in campaign and project financial management and analysis
* Experience developing complex programs/campaigns with demonstrable ROI
* Experience in driving integrated strategy throughout programs/campaigns/projects
* Demonstrated ability to provide tactical solutions to client business objectives
* Experience providing brand stewardship for clients throughout projects
* Experience growing client relationships and providing successful conflict resolution
* Experience in identifying opportunities to grow business within respective clients





Saxton Horne Communications is a firm that specializes in architecting advertising strategies, measuring and monitoring tactical executions, while protecting the creative process unique for each client. Our balanced approach allows us to go on the offensive to gain new market share while defending the ground our clients have already gained in the competitive advertising landscape



Saxton Horne is looking for a dynamic Account Manager who knows how to diagnose complex problems, develop a comprehensive strategy, drive results, and sell ideas. In this role the individual will be responsible for calling on and expanding an established account base of clients and generating new client relationships.



The primary responsibility of the Account Manager is to develop strong brand and marketing strategies for their clients, as well as manage the consistent execution of these strategies throughout their clients' programs and initiatives. Responsible for managing their clients' campaign strategy and profitability, the Account Manager works closely with all departments to ensure that campaigns are executed on-time, on-budget and on-quality.



The Account Manager communicates regularly with their clients about high-level topics, including negotiations and budget conversations (e.g. change orders or out of scope requests). This role maintains a specific understanding of their clients' brand and consumer profiles, enabling them to create effective client presentations and pitch materials. The Account Manager can clearly articulate the agency's service offerings and capabilities, allowing them to support the Director of Account Services in consistent up-selling and cross-selling in their accounts.





Responsibilities




* Demonstrates a basic awareness of core agency service offerings/capabilities
* Ensures successful development of take-over deliverables
* Demonstrates basic knowledge of program/campaign architecture and estimate structures
* Demonstrates basic knowledge of project architecture and estimate structures
* Ensures successful client onboarding (using onboarding checklist)
* Ensures accurate and complete collection of client assets
* Maintains basic knowledge of their clients' industry/segment
* Maintains basic knowledge of clients and their consumer profiles
* Maintains awareness of clients' competitors and informs team, as applicable
* Manages monthly client planning
* Maintains successful client relationships
* Ensures successful execution of their clients' projects
* Owns client advocate communication
* Collaborates with creative team to ensure that creative execution remains on strategy and provides strong brand stewardship
* Manages overall strategic quality + correctness of deliverables
* Effectively presents agency work to clients
* Manages project profitability
* Demonstrates basic understanding of the workings of their client's business
* Demonstrates basic understanding of the workings of their client's competition
* Builds and maintains internal filing for client account assets
* Maintains professional internal and external relationships that meet company core values
* Protect the legal, moral and financial well-being of the company
* Other duties, as assigned





Highest Level Tasks



New Business Development


* Assists with research for new accounts
* Proofreads program/campaign/project proposals
* Proofreads initial RFP proposals
* Participates in acquisition kick-off meeting
* Review acquisition research
* Attends take-over day
* Develops 90-Day Tactical Budget/Calendar
* Participates in take-over day download meeting
* Attends client kick-off + planning meeting



Non-Acquisition Client Intake


* Participates in internal client onboarding meeting
* Participates in client kick-off meeting



Non-Auto Discovery/Strategy/Planning


* Performs client/industry research
* Proofreads Marketing Plan



Non-Auto Program Execution


* Assists team with campaign briefs for programs/campaigns
* Participates in program/campaign/project kick-off meetings
* Participates in internal program/campaign/project kick-off meetings
* Quickly and accurately relays changes to internal team
* Stays apprised of progress of client's projects through PM
* Participates in weekly internal status meeting



Auto Execution


* Leads monthly client status meeting
* Reviews monthly campaign performance, analytics + pacing
* Develops Tactical Budget/Calendar
* Approves estimates for next month deliverables
* Facilitate monthly client planning meeting
* Develops + delivers client monthly planning recap
* Send PM strategic direction for monthly new art/video deliverables
* Secures Budget/Calendar client approval
* Secures media authorization + notifies media team
* Delivers monthly internal forecast to DCS
* Ensures client deliverables are on strategy



Auto Annual Planning


* Reviews Market Conditions + Competition
* Customizes Annual Planning Client Discovery Questionnaire
* Leads internal year-end account review with channels
* Leads internal Discovery Onsite Team prep meeting
* Participates in Client Discovery Planning Onsite
* Leads internal Annual Planning kick-off
* Drafts + sends Annual Planning kick-off meeting recap
* Works with Channels to develop Annual Plan
* Presents Annual Plan to client
* Revises Annual Plan + delivers to client



Client Relations


* Schedules pertinent client meetings, develops agendas and debriefs
* Educates and supports client in executing agency requests
* Monitors client satisfaction
* Regularly responds to client calls/e-mail and documents client communication
* Promptly addresses client issues/concerns on assigned work



Program Administration


* Verifies PM's billing worksheet and works with AR/AP to create out the door billing
* Approves out the door billing before client delivery
* Participates in billing/revenue recognition meetings
* Leads program/campaign/project retrospective meetings
* Reviews project financial reporting
* With AD, reviews monthly + quarterly write off reporting for their client
* Assists in client account review



Nurturing/Organic Growth


* Works with AD to provide accurate and thorough ongoing revenue forecast for their clients
* Tracks opportunities and adjusts revenue amounts to final invoiced amounts in CRM
* Keeps agency informed of client happenings; keeps client informed of agency happenings



Admin


* Participates in weekly account team meetings
* Completes timesheet daily





Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled